Frequently Asked Questions

Yes — every bag we sell is 100% authentic Coach. We source from trusted resellers and personal collections, and we verify each piece against known authentication markers before listing.

We check hardware engravings and stamps, serial number tags and Coach creed patches, stitching consistency and quality, logo placement and font, lining material and craftsmanship, and overall construction. If we have any doubt, we don't list it.

We grade every bag honestly: Like New (minimal use, pristine condition), Good (light wear, all hardware intact), or Fair (visible wear but fully functional). Condition is always clearly listed on each product page.

We photograph every bag thoroughly, including any flaws, wear areas, hardware condition, and lining. Our product descriptions are detailed and honest. What you see is exactly what you receive — no surprises.

Absolutely. If you want a closer look at any area of the bag — hardware, stitching, lining, or a specific mark — just reach out before buying. We're happy to send extra photos so you can feel fully confident in your purchase.

Orders are typically processed and shipped within 1–2 business days. Standard shipping takes 3–5 business days. You'll receive a tracking number as soon as your order ships.

Standard shipping is free on orders over $150. For orders under $150, a flat shipping rate applies at checkout.

At this time, we ship within the United States only. We're working on expanding international shipping in the future.

We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as Shop Pay, Apple Pay, and Google Pay. All transactions are processed securely through Shopify Payments.

Yes — your payment information is always protected. We use Shopify's encrypted, PCI-compliant checkout. We never store your card details.

All sales are final at Reluv Bags. We put great care into honestly describing and photographing every bag so you know exactly what you're getting. If you have questions about an item before purchasing, please reach out — we're happy to provide additional photos or details.

While all sales are final, we take our descriptions very seriously. If your item arrives significantly different from how it was described, please contact us within 3 days of delivery and we will do our best to make it right.

We source bags from a variety of trusted places — personal collections, estate sales, and vetted resellers. Every bag goes through our inspection process before it's listed, regardless of where it came from.

We're occasionally open to purchasing bags from individuals. Send us a message through our contact page with photos and details about your bag, and we'll let you know if it's a fit.