Refund policy
All Sales Final Policy
Effective Date: May 13, 2026
At Reluv Bags, we take great pride in honestly describing and photographing every bag in our collection. Because our inventory consists of pre-owned items, all sales are final. We do not accept returns, exchanges, or issue refunds.
Before You Purchase
We encourage all customers to carefully review the photos, condition grade, and description of each listing before completing a purchase. Every bag is personally inspected and described in detail so you know exactly what you are getting. If you have any questions about a specific item — including requests for additional photos or measurements — please contact us before purchasing at support@reluvbags.com. We are happy to help.
Condition Grades
Every bag is listed with one of the following condition grades:
- New With Tags (NWT) — Brand new, never used, original tags attached
- New Without Tags (NWOT) — Brand new, never used, tags not included
- Like New — Minimal to no signs of use
- Good — Light signs of wear, well maintained
- Fair — Visible signs of wear, fully disclosed and priced accordingly
If Your Item Arrives Not As Described
While all sales are final, we stand behind the accuracy of our listings. If your item arrives in a condition that is significantly different from how it was described, please contact us at support@reluvbags.com within 3 days of delivery with photos documenting the issue. We will review each case personally and do our best to make it right.
Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please reach out to us at support@reluvbags.com within 3 days of the expected delivery date. We will work with the carrier on your behalf to resolve the issue.
Questions?
We are always happy to help before and after your purchase. Reach out to us anytime at support@reluvbags.com and we will get back to you within 24 hours.